Contacting the planning app team and pre-application advice

The team that deals with all applications for planning permission is called Development Control.

The team also handles appeals about planning permission, listed building and advertisement consents, and works on tree protection issues.

Contact with Development Control

Due to the limited number of calls we can take, we request that you contact us by email at and only by phone if you are unable to do so.

Planning Support staff will be available to receive phone calls during the following times:

Monday to Friday 10am-2.00pm

If you do not have a specific individual that you wish to speak to, the switchboard will transfer you to the planning team’s voicemail which is available 24/7. Please leave a message and a member of the team will call you back within a working day.

The contact number is:  01282 425011.

Please note that calls will not be received outside of the above times.

We apologise for any inconvenience and thank you for your patience.

For information on how we process your personal data, please see our privacy notice page.

Pre-application enquiry service

The Council makes a charge for written advice it provides to developers and householders prior to submitting a planning application. This is to ensure the costs of providing the service are recovered from the person using it and that it does not fall to the council taxpayer.

You will need to make a formal request by completing a Planning pre-application enquiry form below.

Information needed to support a request for pre-application advice

  • Location Plan clearly indicating the site (preferably including two street names and at a recognised scale – e.g. 1:1250 or 1:2500);
  • Sketch Plans of the proposed work (site plan, elevations and floor plans if relevant);
  • Draft Design and Access Statement/Heritage Statement (where appropriate); and
  • Photos of the existing site and surroundings may also be helpful, along with confirmation of the current use of the land/buildings.

A charge will also be made for providing written advice as to whether planning permission is required for house extensions.

Due to current workloads the case officer will aim to respond to valid applications within 4 weeks.

Do I need to check things out with building control?

Remember that even if planning permission is not required for the work you want to do, you may still need to apply for approval under the building regulations.