Accessibility statement for burnley.gov.uk
This accessibility statement applies to websites with the burnley.gov.uk domain name.
This website is run by Burnley Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible. In particular, most older PDF documents are not fully accessible to screen reader software.
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
- email graphics@burnley.gov.uk
- call 01282 425011
We’ll consider your request and get back to you within 5 working days.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: graphics@burnley.gov.uk
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
We provide a text relay service for people who are deaf, hearing impaired or have a speech impediment.
Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.
Find out how to contact us.
Technical information about this website’s accessibility
Burnley Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
The following items do not meet WCAG 2.2 AA standards. We are actively working to resolve these issues according to our remediation roadmap below:
- Payment transactions form: Some payment transactions are processed through a form built and hosted by a third-party supplier and ‘skinned’ to match our website layout. This third-party system currently fails WCAG 2.2 success criteria 1.3.1 (Info and Relationships) and 4.1.2 (Name, Role, Value) due to non-standard form controls and iframe focus management. The council is upgrading its payment system and plans to be fully compliant by April 2027.
Content that’s not within the scope of the accessibility regulations
The accessibility regulations do not require us to fix the following content:
- PDFs and older documents: The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. We have approximately 775 downloadable PDF documents on our website created before September 2018, which may fail WCAG 2.2 success criterion 1.3.1 (Info and Relationships). However, we are working towards reducing this number and making the content available in HTML format or online forms. Any that do remain will be run through accessibility tools to ensure their compliance. Any new PDFs or Word documents we publish will meet accessibility standards.
- Live video streams: We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations. This content would otherwise fall under WCAG 2.2 success criterion 1.2.4 (Captions – Live).
Preparation of this accessibility statement
This statement was prepared on 22nd March 2022. It was last reviewed on 16th July 2026, and will be reviewed again before April 2028.
This website was last tested on 16th July 2026. The test was carried out by the graphics team, Burnley Council. It will be audited again by April 2028.
We use third party software to audit the entire site.