Accessibility statement for 

This accessibility statement applies to websites with the domain name. 

This website is run by Burnley Council. We want as many people as possible to be able to use this website. For example, that means you should be able to: 

  • change colours, contrast levels and fonts 
  • zoom in up to 300% without the text spilling off the screen 
  • navigate most of the website using just a keyboard 
  • navigate most of the website using speech recognition software 
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver) 

We’ve also made the website text as simple as possible to understand. 

AbilityNet has advice on making your device easier to use if you have a disability. 

How accessible this website is 

We know some parts of this website are not fully accessible. In particular, most older PDF documents are not fully accessible to screen reader software. 

Feedback and contact information 

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille: 

  • email 
  • call 01282 425011 

We’ll consider your request and get back to you within 5 working days. 

Reporting accessibility problems with this website 

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: 

Enforcement procedure 

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)

Contacting us by phone or visiting us in person 

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment. 

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter. 

Find out how to contact us: 

Technical information about this website’s accessibility 

Burnley Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. 

Compliance status 

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Non-accessible content 

The online application form for pre-application planning advice is a PDF. It is not fully accessible by a screen reader. We plan to make this into an accessible web form by September 2022. 

Non-compliance with the accessibility regulations 

Some payment transactions are through a form which is built and hosted through third party software and ‘skinned’ to look like our website. 

We’ve assessed the cost of fixing the issues. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when the supplier contract is up for renewal, likely to be in 2023. 

Content that’s not within the scope of the accessibility regulations 

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.  

We have approximately 775 downloadable PDF documents on our website created before September 2018.  

However, we are working towards reducing this number and making the content available in HTML format or online forms. Any that do remain will be run through accessibility tools to ensure their compliance.  

Any new PDFs or Word documents we publish will meet accessibility standards. 

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations

Preparation of this accessibility statement 

This statement was prepared on 22nd March 2022. It was last reviewed on 13th May 2022, and will be reviewed again before September 2022.

This website was last tested on 7th May 2022. The test was carried out by the graphics team, Burnley Council. It will be audited again before September 2022.

We use third party software to audit the entire site.