Terms and Disclaimer


All material on this website, including text and graphics, is copyright to Burnley Borough Council unless otherwise stated.

The text and graphic content of this web site may be used, printed and distributed ONLY under the following conditions:

  • The content of the site is used for non-commercial purposes only
  • Copyright information is displayed (© Copyright 2024 Burnley Borough Council)
  • The content is not modified


While every care has been taken in the compilation of this information, Burnley Borough Council will not be held responsible for any loss, damage or inconvenience caused as a result of inaccuracy or error within these pages.

Burnley Borough Council does not endorse any external linked sites and is not responsible for their content.

Email terms and disclaimer

Please note the following point in relation to emails sent to and sent by Burnley Council. Any email including its content may be subject ot recording and/or monitoring in accordance with relevant legislation and used by Burnley Borough Council for reasons of security and for monitoring internal compliance with its email policy. Email blocking software may also be used.

Data Quality

Burnley Borough Council is committed to the highest standards of quality of information.

If you are aware that there are any errors in the information provided please notify us by emailing helpdesk@burnley.gov.uk

Information about Burnley Borough Council and our Website

Our privacy policy covers Burnley Borough Council and its website. Should you have any queries about the site, you can contact us by emailing helpdesk@burnley.gov.uk


A cookie is a small text file that is sent to your browser from a web server and then stored onto your computer’s hard drive. They are used to store information about you on your computer.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, your browsing experience may be reduced.

Accessing Burnley Borough Council’s Website

You can access our website home page and browse our site without disclosing your personal data to obtain information about Burnley Borough Council services and activities.

What personal information do we collect?

To use our online services we will ask you to register your name, email address and other relevant personal details. We will also collect information from you if you complete any other forms on our site or if you contact us with comments or specific requests. This information will only be used for the intended purpose and should we wish to use it for any other purpose, we will ask for your permission first.

Collecting information automatically

In order that we can improve our online services we will collect information about your visits to www.burnley.gov.uk. These statistics do not contain personal data and cannot be traced back to an individual.

This site uses cookies in order to provide a service to visitors. No personal data is stored in cookies and cookies are not used in order to provide advertising. Cookies are used for the following purposes:

  1. to allow users to log in to the web site
  2. to check that cookies can be set and therefore determine whether a user is able to log in
  3. to store a reference to form data that is stored on the web server

Website Analytics and Cookies

Google Analytics is Google’s free web analytics tool that helps website owners understand how their visitors engage with their website. Google Analytics collects information anonymously, and much like examining footprints in sand, it reports website trends without identifying individual visitors.

Analytics uses its own cookies to track visitor interactions. The cookies are used to store information, such as what time the current visit occurred, whether the visitor has been to the site before, and what site referred the visitor to the web page.

To disable this type of cookie, some browsers will indicate when a cookie is being sent and allow you to decline cookies on a case-by-case basis. In addition to declining cookies, you can also install the Google Analytics Opt-out Add-on in your browser, which prevents Google Analytics from collecting information about your website visits.

We also use Microsoft Clarity to capture how you use and interact with our website through behavioural metrics, heatmaps, and session replay to improve our burnley.gov.uk service. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of online services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

We may also use Hotjar in order to better understand our users’ needs and to optimize the website experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

Learn more about the Google Analytics Opt-out Browser Add-on and other Google Analytics privacy information.


We will only use personal information you send us for the purposes for which you provide it.

We will only hold your information for as long as necessary for these purposes and will not pass it on to any other parties, except where required to carry out our duties and functions as a local authority.

All employees and subsidiaries who may have access to your personal data are obliged to respect the confidentiality of your personal data.

All your communications to us are protected against unauthorized access by third parties.


All the personal data stored on this website is recorded in a secure database.

All our employees and data processors, who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of our visitors’ personal data.

We ensure that your personal data will not be disclosed to government institutions and authorities except if required by law or other regulation.

Any payment or financial information is transmitted using 128bit Encryption using THWATE SSL certification.

Data Protection

We will treat any personal information by which you can be in accordance with the Data Protection Act 2018. If you have an enquiry or concern regarding the processing of personal data by Burnley Borough Council, please contact:

The Data Protection Officer
Burnley Borough Council
Town Hall,
BB11 9SA

email: dataprotection@burnley.gov.uk

You can ask us for information we may hold about you by writing to the above address. It will help us if you let us know what part of the Council you require copies of your data from. We will inform you within 30 days if we store any personal information about you.

You may also write to the above address to request a copy of your information and we will provide you with a legible copy of the personal data which we keep about you and to which you are entitled. This will be sent to you within 30 days of your request- although we may require proof of your identity and information to locate your personal data.