Household Support Fund

The household support fund has closed– the council wrote to all eligible households by the end of July 2022 as set out below. We will send reminder letters to households that have not yet cashed in their voucher letter at the Post Office.

Having targeted low income families with children in the original scheme, Burnley Council’s new scheme is mainly aimed at potentially vulnerable older people. Lancashire County Council is using their allocation of household support fund to provide food vouchers to families in receipt of free school meals.

Eligibility for the new scheme

To qualify for Burnley Council’s new scheme, you must live in the Borough of Burnley and:

How will eligible households receive the household support fund payment?

You do not need to apply. We are writing to all eligible households. Please note that we will sending out the letters in batches, so if you do not receive your letter at the same time as a friend or neighbour, there is no need to contact us. The first letters started to arrive from 16th June. We are aiming to send out all the letters over a 6 week period.

The letter will contain a barcode you can use to pick up your cash payment from any Post Office branch.

Subject to fund availability, the value will be £90. This is a one off payment, and only one payment is being made per household.

Information to bring to the Post Office to get your payment

To get the payment please take the following documents to the Post Office:

  1. The letter containing the barcode, and
  2. One of the following identification documents containing the name and address of the person to whom the letter with the barcode is addressed:
    • Council Tax Bill for 2022/23
    • Bank Statement confirming Address (within last 3 months)
    • Utility Bill (within the last 3 months)
    • Rent Statement or Book (within last 3 months)
    • Mortgage Statement (within the last 3 months)
  3. If you do not want to collect cash, the voucher can be used to pay off a bill or can be credited into your bank account. To do this, take your bill or bank card along to the Post Office too.

A family member, carer, or friend may collect the payment on your behalf. They must also bring the letter and the identification document containing the name and address of the person to whom the letter with the barcode is addressed to.