What to do in a flood

Emergencies: report a flood

Non-emergencies:  report a flood or something that could cause a flood

  • To report flooding from burst pipes, ring United Utilities Leakline on 0800 330 033.
  • To report flooding from waste water or sewers, ring United Utilities on 0345 672 3723.
  • If your house is flooding, ring your insurance company’s 24 hour emergency number.
  • To report flooding on the highway or as a result of blocked drains and gullies to Lancashire County Council

Problems with drainage on private property

View the United Utilities blocked drain guidance

If your neighbours are also affected then the problem is likely to be with the sewer and responsibility lies with United Utilities. Use the United Utilities sewers and drains explained, to find out whether a sewer or drain is public or private. We have certain powers to force owners to deal with drainage issues on privately owned land..

If you are a tenant you should contact your landlord or Housing Association who is responsible for fixing the problem, contact them first to inform them and agree when the work can be carried out, give them the opportunity to resolve the problem before contacting us.