Burnley Council’s website should be easy to use for everyone. We create content to meet the accessibility standards outlined in this statement. All content we create is compatible with assistive technology.
View the site your way
You can change the colours, contrast levels, font styles and magnify the page to 300% or more without the text spilling off the screen.
Navigate by headings
Our headings are all logically ordered. Use browser plugins or assistive technology such as screen readers to list the headings and subheadings in the page and go straight to the heading you need.
Navigate by links
Users of assistive technology such as screen readers can get a list of all the links on a page and understand their purpose from the link text.
Navigate by keyboard
Users navigating by keyboard can see the currently focused-on interactive element, such as links and form fields through a high contrast highlighted outline.
When navigating with a keyboard you will find the option to ‘skip to main content’ at the top of every page.
Listening to content
Use text to speech browser plugins or assistive technology to listen to content you select with the mouse or keyboard.
Screen reader users can both listen to the content and navigate around through the site pages and menus.
Using different devices
You can use our website on a wide range of different devices. This offers you a variety of compatible assistive technologies. My Computer My Way (MCMW) offer guides to using assistive technologies to use websites with a range of devices.
If you experience barriers, you can contact us by sending an email to email@example.com to request alternative format documents.
We carry out regular accessibility audits of the website and a full website audit on an annual basis using WCAG 2.1 AA standards which guide our long-term audit and improvement plans.We use a website quality assurance tool to scan our website and it keeps us updated about any changes in accessibility and quality assurance. We actively check these reports and make changes as necessary.
For more information about our commitment to compliance and how we check and maintain the accessibility of the website, read our technical accessibility statement.
What we do about known issues
We strive to achieve and maintain WCAG 2.1 AA standards, but it is not always possible for all our content to be accessible. Where content is likely to create a barrier, we’ll state a reason, warn users and offer alternatives - see our known issues page for more details. If we have failed to identify a barrier, you can contact us by sending an email to firstname.lastname@example.org
Third party content
Links to other websites
We may link to other websites that may offer benefit to our users. This may include:
- news websites
- social media platforms
- official information sources, such as The Met Office, GOV.UK or NHS.UK.
- We are not responsible for the accessibility of these or any other websites we do not manage.
Content created by us on third party platforms
We often create content which is hosted on third party platforms. This includes:
- content we create for social media, such as Facebook and Twitter
- videos hosted on YouTube or Vimeo
We are responsible for ensuring the content we supply meets accessibility requirements; however, we are not responsible for the accessibility of the platform itself.
For example, when we add video to one of our YouTube channels, we will ensure any subtitling, captions and audio-description are included as required; however, we are not responsible for the accessibility of the video player itself.
Using third party content or functionality on our website
We often use third party content or functionality on our website. This allows us to offer a wide range of services that can be completed by you online at any time. They are each ‘skinned’ to look familiar to burnley.gov.uk users, but are based on a different technical platform. This includes:
- Online forms for cutomers to fill in
- Self-serve system to manage your Council tax account
- Card payment system
- Our latest job listings
Where we choose to feature third party content or functionality on our website, we are responsible for ensuring it meets accessibility standards.
If we have paid for content to be created, or have a contractual relationship with the commissioner, we ensure accessibility guidelines are met as part of contractual obligations.
Where we are legally required to feature third party content or functionality, we cannot reasonably accept responsibility for ensuring it meets accessibility standards. However, where it is within our control, we will make every reasonable effort to work towards meeting accessibility requirements.
We are currently working with our third party suppliers to ensure that they are compliant by the deadlines outlined in the Web Content Accessibility Guidelines (WCAG 2.1), including:
Granicus’ Achieve forms (https://your.burnley.gov.uk/)
Civica payment system (https://www.civicaepay.co.uk/BurnleyEstore/estore/default/Catalog/Index?newSearch=False
Jobsgopublic job listings (https://www.jobsgopublic.com/employers/burnley-borough-council?ga_client_id=9ac028fc-f955-4fe6-833b-8ad6d9aae4da)
Northgate tax and benefits online account (www.northgate-nes.co.uk/)
Modern.gov committee portal (https://burnley.moderngov.co.uk/)
Planning search (https://publicaccess.burnley.gov.uk/online-applications/)
We currently have approximately 300 downloadable PDF documents on our website. We are working towards reducing this number and making as many as possible available on the website itself in HTML format or online forms. Any that do remain will be run through accessibility tools to ensure their compliance.
Contacting us and what happens next
Please contact us if you have any problems with accessing our content; be as specific and detailed as you can. Please also tell us what you like and find useful.
The World Wide Web Consortium (W3C) has useful tips on contacting organisations about inaccessible websites.
Once you have reported a problem with our website or asked for an alternative format, but you are not happy with our response, you can use our complaints process to register your difficulty.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
This statement was last updated on 11 September 2020. We update this statement annually and will review it in September 2021.