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Don’t wait in line – sort out your council benefits online

If you need to make a new benefit claim, or report a change of circumstances, Burnley Council and their business partner Liberata have made it easy to do that online.

Instead of traipsing down to the town centre, people can use their smartphones, tablets or computers to sort things out.

The easy-to-use online form on the council website, at www.burnley.gov.uk/ebenefits, means that people can check whether they are eligible, make a claim, and update an existing claim if their circumstances change.

This move is part of an ongoing trend for key council services to be online.

It means that residents can sort out housing benefit in the comfort of their own home or on the go.

The new online system also means that claims can usually be processed several days faster than where a paper form is used.

If people are not able to use new technology or do not have access to a computer, tablet or smart phone, it’s fine to pop into Contact Burnley, where tablets and PCs are available for customers to access.

There is also free Wi-Fi, so customers can bring their own device along to access the portal, with customer service advisors on hand to help. Libraries and many community centres also have free access PCs that customers can use. 

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