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Community Engagement Code of Practice

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The Council works to a Community Engagement Code of Practice. This sets out the standards to which the Council will work when providing information and undertaking consultation with residents and businesses about our services or policies. You can read the Code below.

If you would like more information or assistance on an issue relating to community engagement please email rdobson@burnley.gov.uk

Community Engagement Code of Practice

Introduction

Burnley Borough Council is committed to community engagement. To achieve effective, purposeful engagement, the following standards will be adhered to:

  • We will have a clear purpose for engaging people
  • We will plan engagement processes
  • We will share information and communicate effectively with stakeholders
  • We will make engagement accessible to all
  • We will feedback the results of the engagement to affected stakeholders, and the wider community if appropriate

We will have a clear purpose for engaging people

In practice this means:

  • Knowing what type of engagement is required. If a decision has already been taken about an issue, we will inform stakeholders and explain why that decision was taken. If we need to listen to the public before a decision is taken, then we will consult: consultation must only be undertaken where it can properly inform or influence service delivery, policy development or Council priorities.

We will plan engagement processes

In practice this means: ·

  • Sharing information and plans about engagement activity corporately
  • Involving Elected Members in devising community engagement processes
  • Developing processes that ensure the inputs to consultation (financial, staff time, community time) are proportionate to the potential impact of the findings. If appropriate, we will reuse existing findings from earlier consultations. Once consultations are complete, we will always make the results available so that others may learn from the findings in the future
  • Integrating engagement processes into Service and Corporate planning and the performance management framework
  • Allowing sufficient time for the results to be fed meaningfully into the Council's decision-making process
  • Making it explicit in official Council reports how, if at all, citizens have been engaged in developing recommendations

We will share information and communicate effectively with stakeholders

 In practice this means: ·

  • Being clear about the scope of the engagement, ensuring that participants understand what the Council is trying to achieve from the exercise and how the results will be used
  • Giving participants sufficient background information to participate fully
  • Providing information in plain language, or in summary if appropriate

We will make engagement accessible to all

In practice this means:

  • Identifying all stakeholders and selecting the most appropriate engagement methods for each stakeholder group
  • Assessing the equality impact of community engagement processes, to ensure that information is in a format appropriate to the needs of the stakeholders, and that the timing and location of engagement activities allow all sections of the community to participate fully
  • If necessary, making additional arrangements to support those that may otherwise be excluded, such as carers of dependents, and residents without transport for example

We will feedback the results of consultation exercises to stakeholders and the wider community

 In practice this means:

  • Publishing a report of what consultees said, and what has happened as a result

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